Thank you for shopping at DermarollerMicroneedling.com.
Your satisfaction is our priority, and we strive to provide you with high-quality products that meet your skincare needs. Please review our refund and return policy carefully before making a purchase.
No Returns or Refunds
Due to the personal and hygienic nature of our products, we do not accept returns or offer refunds once the package has been opened. This policy ensures the safety and integrity of our products for all our customers.
Unopened Packages
If you receive your order and decide you no longer want the product, you may return it only if the package is unopened and in its original condition. Please follow these steps for returns of unopened packages:
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- Contact Us: Notify our customer service team within 14 days of receiving your order by emailing support@dermarollermicroneedling.com. Provide your order number and reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
- Inspection and Refund: Once we receive your unopened package, we will inspect it to ensure it is in its original condition. If the return is approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
Damaged or Defective Products
We take great care to ensure your order arrives in perfect condition. If you receive a damaged or defective product, please contact us immediately at support@dermarollermicroneedling.com with the following information:
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- Your order number
- A description of the issue
- Photographs of the damaged or defective product
Our customer service team will work with you to resolve the issue promptly, including arranging for a replacement or refund if necessary.
Contact Us
If you have any questions or need further assistance with our refund and return policy, please do not hesitate to reach out to our customer service team:
Thank you for choosing Dermaroller Microneedling. Your trust and satisfaction are important to us.